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Gift Cards
- Vegan, Family & Pet Friendly
- Plastic Free
- In stock, ready to ship
Looking for the perfect gift? Give the gift of choice with The Candle Brand Gift Card. Whether they’re a fan of calming candles, luxurious diffusers, or beautifully scented wax melts, this gift card lets them choose from our range of premium home fragrances. Ideal for birthdays, special occasions, or just because – it’s the perfect way to brighten someone’s day!
Available in various denominations, our gift card is delivered via email with easy-to-follow instructions for redemption. No additional processing fees.
Safer for your family, pets and the planet.
We are an eco-conscious brand, creating products with the safety of family in mind.
Our wax based products at The Candle Brand are created using our own blend of coconut and rapeseed oils, handmade by the Brand family in Norfolk.
Our diffusers are made with a vegan and cruelty free non-hazardous oil base.
Every fragrance is thoroughly tested to ensure safety and quality.
We are proudly plastic free using only recyclable and/or biodegradable packaging. We even use certified carbon balanced printers working alongside David Attenborough endorsed reforestation projects.
Familiarise yourself of the important info when using home fragrances.
Delivery and Returns
General Customer and Trade Customers
Please allow us the time to be busy bees in our candle factory making, preparing and packing your orders on top of the shipping delivery service. We aim to dispatch all orders within 2 working days (B2C), if your order is urgent please contact hello@thecandlebrand.co.uk prior to ordering. Thank you!
Please remember to include delivery time by the couriers, in your estimated time for receipt.
Royal Mail 48: Usually 2-4 days.
Royal Mail 24: Usually 1-2 days.
UPS Next Day: Usually next day.
UK Mainland delivery structures, international orders will vary. Please check Royal Mail or UPS website for your specific locations.
| Shipping Zones | Customer: Royal Mail and UPS | Trade/Wholesale: UPS |
| Mainland UK and Ireland (1&2) |
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| Ireland, Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Czechia (3) |
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| United States, Canada, Mexico |
UPS Delivery
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| Guernsey, Iceland, Jersey, Norway, Switzerland |
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International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.
HOW TO RETURN YOUR ITEMS -
- Contact us to talk about what you are returning and your reasons for the return to hello@thecandlebrand.co.uk.
- Send your return to Unit 17 Wellesley Road, Long Stratton Industrial Estate, Tharston, Norfolk, NR15 2PD
- We will refund your original payment method in line with our RETURN POLICY terms.
International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.
TRADE RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, items must be in the same condition as received, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@thecandlebrand.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@thecandlebrand.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right where possible. We will ask for evidence of damaged items in the form of an image to be able to issue a refund or exchange for the product.
Exchanges
The fastest way to ensure you get what you want is to return the item you have once you have contacted a member of the team, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any claims regarding damages, exchanges, or refunds must be requested within 7 days of items received.
International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.
