Customer Reviews

Customer service and product quality is so important to us! 

Here you are welcome to read all reviews for The Candle Brand left by real customers from our website.

We also have many other reviews on Trustpilot, Facebook and Google.

 

Based on 523 reviews
97%
(505)
2%
(10)
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(3)
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(2)
Do not shop here, give them a miss

Very limited choice, no Christmas fragrances and lots sold out.

Wanted to pay with a gift card, their brand and no option at the check out o do this. Also cannot get hold of them, no one answers the phone, no option to message.

All in all a poor experience

Fantastic Design and Scent

Really love my flower diffuser. The scent is powerful but not overpowering and the aesthetic is spot on. Repeat customer now.

The best wax melts!

Never been a fan of the usual Scentsy type wax melts where all the scents smell so artificial and plastic-y. Bought these by chance at a little beach shop in Wells and I haven't stopped purchasing since. I have even found a local florist who stocks them so I can always top up if I'm getting low. The wax melts last so well, I burn them in my bedroom but regularly get told by visitors they can smell it all the way from the front door. My personal favourite is the Lavender & Clary Sage, it is the most beautiful fragrance that is so natural and is instantly calming. I have got my sisters, mum and a few friends all purchasing now because the scents are truly unbeaten!

Wax Magicians!

If you want a strong long lasting scent, these wax melts are what you’re answer!
As a scent lover, I have tried many a wax melt and my search is over!
Love the smells (can’t actually get enough! Always have some melting….) and the efficacy of the brand values.
If you become part of the Brand membership, you not only get special scents, but also incredible benefits!
Can’t honestly sing enough praises for this company!!

Love

I found this site on the off chance, they are amazing melts. The smells are incredible

A beautiful and unique treat

I discovered Candle Brand through instagram and have never looked back. The Defuser kits are totally gorgeous both in scent and look. I am addicted to them and have since started buying them as gifts for friends and family. Thank you Candle Brand xx

I discovered this brand in my lovely Wells Next the Sea

Just received my little treats today. They came really quickly and efficiently. They are wonderful and I have just lit one of the wax melts as I was feeling a bit down today A new one for me, Cherry and Fig. It is super. I ordered lots of my favourite lemon and lime to last me the summer months. I have also got a candle which I have not had before but I am sure it will be an addition to my addiction to this brand.

Wax Melts

I bought a mixed box of melts from a gift shop and absolutely loved them, I placed an order the next day and joined the monthly subscription box, I would highly recommend, and I can't wait for my subscription box in June

Lavender Diffuser Refil

Really lovely diffuser refill with a long lasting fragrance. Suitable for any room in the house.

Wax melts

Beautiful quality melts with a long lasting scent. Got them on offer so good value too!

First Order

Wow what a find first order received and very impressed. Happy to be in the Candle Brand family.

Amazing products!

I met some of the team at the Clean & Tidy show this weekend, and got myself a burner and some melts. They are absolutely amazing!
Lots of choice with the scents, and I am looking forward to trying some different scents moving into the winter months!

Wax melts

I love using the wax melts from the Candle Brand family. I'm delighted that I know my home always smells welcoming

Bangin

Absolutely banging melts and candles! I shop nowhere else for them!!!
Absolute faaaaaaave!!! X

Amazing customer service

It was a few weeks ago now when I had placed an order and I bought a couple of things including wax melts, an oil burner and 2 scents of diffusers, everything arrived on time and I was delighted with everything, the only thing that there was a slight problem with was the oil burner which had a slight chip/slight broken but I messaged the customer service team about it and they sent me out a new one for free and apologised and even sent me 2 or 3 little free wax melts with the new oil burner too as a sorry! I thought this was really lovely of them and I really appreciated it! They really did go above and beyond, (thank you again!) I will definitely be ordering from this little family owned business again! A great experience and lovely quality products!

D
The Candle Brand
Diane Barningham
Looks beautiful and smells gorgeous

Never disappointed with the quality of these products, recently purchased a lychee with peony diffuser, it looks and smells wonderful, I can tell a great deal of care has gone into producing such beautifully packaged, gorgeous scents....

L
The Candle Brand
Liz Nolan
Nicely packaged

The diffuser arrived in a lovely box, and the flower reeds are very pretty. However, I’m disappointed that after only a few days, the perfume seems to have disappeared, I can no longer smell it when I walk into the room. The bottle is also very small.

K
The Candle Brand
Karen Middleton
Quality at an affordable price

I've recently purchased a diffuser, a candle and a selection of wax melts, all I can say is wow! Nicely packaged and beautifully fragranced products at a really affordable price.

E
The Candle Brand
Elizabeth Turner
Incredible scent

Just purchased my 2nd & 3rd dark honey & pepper diffusers. They are incredible!! I don’t ever remember buying diffusers over & over again but these are amazing. One diffuser with 3 flowers in has scented my whole house for months! Please don’t discontinue this gorgeous scent.

E
The Candle Brand
Elizabeth Turner
Incredible scent

Just purchased my 2nd & 3rd dark honey & pepper diffusers. They are incredible!! I don’t ever remember buying diffusers over & over again but these are amazing. One diffuser with 3 flowers in has scented my whole house for months! Please don’t discontinue this gorgeous scent.

S
The Candle Brand
Susan Bartram
Great smell

The candle burns evenly and smells amazing

J
The Candle Brand
James Monteith
Perfect scent

Exactly what we wanted from this candle

S
The Candle Brand
Sarah Greaves
Pick and Mix Melts

Perfect for for indecisive people wanting to try out new smells.

P
The Candle Brand
Pat Wewbb
the gift that keeps on giving

love these candles as they seem to go on for ever and the perfume lasts and lasts.

S
The Candle Brand
Sonia Cresswell
Wax melts

I have got my chamomile and cedarwood burning at present and find it not very strong unlike the others I've used...maybez it's just me but I like strong...with this 1 I have to stand over it to smell it...loved the others I've used so far 🙂🙂