Brand Membership Benefits

Receive 10% off every order you place whilst you are a member!

Discounts are automatically applied at checkout. *valid on full price items, and some product offers when confirmed. Not valid on sale items*

Free delivery will be applied automatically at checkout. Free delivery is applicable for any purchase site wide, at all times whilst you are a member.

You will now receive 50 POINTS to your Brand Points balance on every recurring month.

Brand Points all add up to claim free products and money off orders!

We randomly choose one member every month to receive a refund on their monthly subscription. We will email the winner from our email addresses ending @thecandlebrand.co.uk. The refund will be processed via the original payment method.

Fingers Crossed!

Enjoy exclusive surprise fragrances every month. We will send you special edition products, only available for Brand members. You will also have exclusive access to be able to purchase all previous months special edition products.

We expect to dispatch your special editions around the 20th of every month.

As a valued VIP Brand Member, you will get notified of sales and product launches ahead of time! As well as any other exciting info we can share with you about what's happening behind the scenes!

Little Letterbox Wax Melts - Brand Member

Regular price £11.99
/
Tax included. Shipping calculated at checkout.
  • Vegan, Family & Pet Friendly
  • Plastic Free
  • In stock, ready to ship

The Little Letter Box Subscription

Discover the joy of exclusive, surprise scents with The Little Letter Box Wax Melts, a part of our exclusive Brand Membership!

Each month, you'll receive two packs of wax melts in special edition fragrances—created just for our members and unavailable for general sale. With each melt lasting a minimum of 20 hours, these unique scents are handpicked to reflect our current favorites, seasonal trends, or special occasions.


Why Join the Little Letter Box Membership?

✨ Exclusive Monthly Wax Melts

  • 2 surprise packs of wax melts delivered monthly, with FREE shipping.

✨ 10% Off Sitewide

  • Enjoy a 10% discount across the entire site for as long as you're a member.*

✨ Free Delivery Always

  • All your orders, big or small, ship for free—no hidden costs.

✨ Earn Points Every Month

  • Receive 50 Brand Points each month to redeem for free products or money off orders.

✨ Access to Past Exclusives

  • Missed a special edition? Members can shop previous exclusives while stocks last.

✨ Monthly Giveaway

  • Automatically enter our monthly giveaway! One lucky member gets their subscription payment refunded for that month.

✨ VIP Perks

  • Get early access to new product launches, sales, and behind-the-scenes updates.

How It Works

  1. Order Timing:

    • Subscribe before the monthly cut-off date to receive that month’s Little Letter Box. Cut-off dates vary by month and are provided below.
    • If you subscribe after the cut-off date, your first box will arrive the following month and you will not be charged again.
  2. Dispatch & Payment:

    • Boxes ship around the 20th of each month.
    • Payments renew automatically on the 1st of every month.
  3. Cancel Anytime:

    • Enjoy total flexibility! Cancel or pause your membership anytime after your first renewal.

Key Cut-Off Dates for Each Month

  • 19th: May, July, October, December
  • 20th: January, February, April, June, August, September, November
  • 18th: March

Example: Subscribe by 19th May to receive May’s box and be charged for June’s box on 1st June. Subscribing after this date means your first box will arrive in June and you will not be charged again.


What Are You Waiting For?
Unlock exclusive fragrances, savings, and perks as a Brand Member today!

*Note: 10% discount not valid on sale items, but applicable to select offers and promotions.


Safer for your family, pets and the planet.

We are an eco-conscious brand, creating products with the safety of family in mind.

Our wax based products at The Candle Brand are created using our own blend of coconut and rapeseed oils, handmade by the Brand family in Norfolk.

Our diffusers are made with a vegan and cruelty free non-hazardous oil base.

Every fragrance is thoroughly tested to ensure safety and quality.

We are proudly plastic free using only recyclable and/or biodegradable packaging. We even use certified carbon balanced printers working alongside David Attenborough endorsed reforestation projects.

Familiarise yourself of the important info when using home fragrances.

 Delivery and Returns
General Customer and Trade Customers

UPDATE 10/12/2024: Due to law changes in GPSR we have had to suspend all shipping to the EU until further notice. We hope to resume normal business as soon as possible, please keep in touch for updates.

Delivery is automatically calculated at checkout based on location, order weight, and total spend. We aim to dispatch orders within 1-2 days.

Please allow us the time to be busy bees in our candle factory making, preparing and packing your orders on top of the shipping delivery service. We aim to dispatch all orders within 2 working days (B2C), if your order is urgent please contact hello@thecandlebrand.co.uk prior to ordering. Thank you!

Please remember to include delivery time by the couriers, in your estimated time for receipt.
Royal Mail 48: Usually 2-4 days.
Royal Mail 24: Usually 1-2 days.
UPS Next Day: Usually next day.

UK Mainland delivery structures, international orders will vary. Please check Royal Mail or UPS website for your specific locations.

Shipping Zones Customer: Royal Mail and UPS Trade/Wholesale: UPS
Mainland UK (England, Wales, Scotland)

Ireland currently suspended.
  • Free Standard Delivery on orders + £40
  • Royal Mail Tracked 48 = £3.99
  • Royal Mail Tracked 24 = £4.99
  • UPS Next Day = £6.00
  • Free Delivery on orders + £500
  • Orders under £500 = £10.00 
Ireland, Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Czechia (3)
  • UPS Delivery = £10.50
  • 0-10kg = £8.00
  • 10-20kg = £10.50
  • 20-30kg = 20.00
  • 30-40kg = £30.00
  • 40kg + = £40.00
United States, Canada, Mexico

UPS Delivery

  • 0-2kg = £17.00
  • 2-5kg = £27.00
  • 5-10kg = £45.00
  • 10-20kg = £55.00
  • Delivery quote will be calculated manually. We will be in touch to confim.
Guernsey, Iceland, Jersey, Norway, Switzerland
  • UPS Delivery = £20.00
  • Delivery quote will be calculated manually. We will be in touch to confim.

 

International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.

 

Returns and Exchanges
We are sorry that you need to return your order

We are happy to refund your products within 30 days of purchase. Simply send your items back to us in 'NEW CONDITION' and we will refund your original payment method within 7 working days. If your items are not in like new condition, we reserve the right to partially refund. We will not accept any products that have been used. Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. We strongly advise that these are read upon purchasing to ensure the best possible burning experience. We do not take responsibility for return postage costs, and initial postage costs will not be refunded. 

HOW TO RETURN YOUR ITEMS -

  1. Contact us to talk about what you are returning and your reasons for the return to hello@thecandlebrand.co.uk.
  2. Send your return to Unit 17 Wellesley Road, Long Stratton Industrial Estate, Tharston, Norfolk, NR15 2PD
  3. We will refund your original payment method in line with our RETURN POLICY terms.

International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.

TRADE RETURNS 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be in the same condition as received, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@thecandlebrand.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@thecandlebrand.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right where possible. We will ask for evidence of damaged items in the form of an image to be able to issue a refund or exchange for the product.

Exchanges
The fastest way to ensure you get what you want is to return the item you have once you have contacted a member of the team, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any claims regarding damages, exchanges, or refunds must be requested within 7 days of items received. 

International orders - Any additional Duty, Customs or VAT will be payable by the receiver. Due to the current cost of postage fees, Vat and Duty. We can only offer a refund for any damages made during transit. We will not be able to send replacements to any international addresses.

Customer Reviews

Based on 37 reviews
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L
Linda Clucas
Brand membership

St Brand membership delivery the lemon and pineapple smells amazing, can’t wait for my next delivery

C
Claire Louise
Beautiful

Beautiful products from a Beautiful little company, truly divine little letterbox wax melts ❤ you need to get your subscription, you won't be disappointed...by far the best scented wax melts x

L
Lorna Bond
Letter box

Loving the new special addition

Alreaady a member?

Shop all special editions below. Make sure you are logged in to be able to shop special editons, and receive your discounts!

Vegan, Family + Pet Safe

Eco-Friendly + Plastic Free

Multi Award Winning Products